Minimum Order Size: The minimum shippable order size is $250, exclusive of freight and miscellaneous charges. If the original order as placed exceeds $250, VENDORGROVE may, at its option, decline to ship orders below the minimum. Individual Vendors may require a minimum order specific to their brand.
Benefits and Features Access: To qualify for full access to VendorGrove’s benefits and features, dealers must maintain a minimum monthly average of billed purchases of $1,200 or an annual total of $20,000. VendorGrove reserves the right to grant or deny access to dealers who do not meet these minimum purchase requirements. Dealers who fail to comply with VendorGrove’s terms and conditions or are delinquent on payments will be denied access to, and forfeit, all benefits.
Backorders: VendorGrove automatically holds backorders. If a dealer does not wish to keep items on backorder, this must be specified in the order notes at the time of placement. Backorders can be canceled at any time before a tracking number has been provided. ‘Special Order Request’ backorders may only be canceled with authorization from a VendorGrove officer at headquarters.
Warranty and Liability: VENDORGROVE warrants products to be of merchantable quality and makes NO OTHER WARRANTIES OR STIPULATIONS OF ANY KIND, EXPRESS OR IMPLIED. Liability for loss or damage due to the use of seller’s products is limited to the purchase price of the products. Seller shall not be liable for any consequential damages, losses, or expenses directly or indirectly arising from the use of the product, including, but not limited to, warehousing, labor, handling, and service charges not expressly authorized by the seller.
Consolidation: VendorGrove does not warehouse products; all items are shipped directly from the brand and/or brand distributor, which may result in multiple shipments for a single order. Dealers who wish to consolidate their order into one shipment will be responsible for covering the additional shipping charges from our warehouse in Doral, Florida (33178), and a $15.00 fee per package.
Drop Ship Fee: The Dealer will be charged a $10.00 Drop Ship Fee for each shipment sent to an address other than the registered receiving address(es). Additional Drop Ship fees or participation in the DropShipping program may be assessed on a case-by-case basis.
Payment Terms: Payment terms will be communicated directly by a VendorGrove officer at headquarters. No Field Representative or third-party vendor is authorized to convey payment terms to a dealer; any such authorization will be considered null and void. Dealers outside the USA are required to pay in advance via bank wire transfer.
Extended Payment Terms: Dealers who qualify for extended payment terms, such as ship-now-pay-later or NET terms, must make payments via ACH/Direct Deposit or TT/Wire transfer by the due date. Payments made by credit card or other electronic methods will incur additional fees.
Return of Defective Products: A consumer attempting to return defective product (originating from a VendorGrove vendor) previously purchased from Dealer shall be instructed by Dealer to return such product for repair or replacement directly to the brand vendor or manufacturer (e.g., Casio America), and not to VendorGrove. Dealer shall not forward consumer returns to VendorGrove. Consumer-originated returns, whether direct or indirect, will not be honored by VendorGrove.
Claims for Lost, Missing, or Damaged Products: All claims of lost, missing, or damaged products must be made within three (3) business days of receipt of shipment and must be accompanied by photos of the master carton(s) relevant to that claim. Thereafter, no claims shall be allowed without VendorGrove’s express authorization from a VendorGrove officer at headquarters. A Field Representative’s or third-party vendor’s authorization shall be null and void.
Interest on Overdue Accounts: Dealer’s account will be automatically charged 2% interest per month (20% per annum) on amounts overdue beyond the time allotted in accordance with the “terms” section of the invoice.
Returns Policy: Returns are subject to the terms and conditions of the brand and Vendor from which the Dealer received the product, as noted on the product page and in the Vendor’s terms and agreements. VendorGrove sales are final.
Defective and Damaged Products: No defective or damaged products can be returned to VendorGrove unless authorized by a VendorGrove officer at headquarters (not a field representative or third-party vendor). The VendorGrove officer will supply a Return Authorization Number (RA Number), which must appear prominently on the shipping label. Products must be shipped freight prepaid. ALL PRODUCTS RETURNED WITHOUT THE RA NUMBER DISPLAYED ON THE LABEL OR RETURNED ON A COD BASIS WILL AUTOMATICALLY BE REFUSED, AND SHIPPING CHARGES WILL BE BILLED TO THE DEALER. Returned products must be in the original carton with packing and instructions intact and in resellable condition.
Repairs and Replacement: VendorGrove, at its discretion, will repair, replace, or credit (in that order of preference) initially defective products. UNDER NO CIRCUMSTANCES WILL VENDORGROVE PROVIDE WARRANTY, REPAIR, REPLACE, OR CREDIT MERCHANDISE THAT IS SHOPWORN, OBVIOUSLY TAMPERED WITH, BROKEN, OR ABUSED.
Wholesaling Terms: Dealers warrant that the products purchased from VendorGrove will not be resold to any third-party wholesalers or resellers under any circumstances, whether these resellers are online, in brick-and-mortar stores, catalogs, or any other reseller environment, unless a ‘third-party seller agreement’ is signed by both Dealer and VendorGrove. Failure to adhere to these restrictions will result in the immediate termination of the Dealer’s account with VendorGrove.
Internet Sales: Unless expressly authorized in writing by VendorGrove, Dealer warrants that it will not sell products purchased from VendorGrove or facilitate their sale directly to consumers on any website owned, affiliated, or controlled by Dealer. Failure to comply with these restrictions will result in the immediate termination of Dealer’s account with VendorGrove.
Third-Party Online Sales: Dealer further warrants that it will not sell any products purchased from VendorGrove through third-party online sellers (e.g., Amazon, eBay, etc.) unless an ‘online seller agreement’ is signed by Dealer and VendorGrove, explicitly permitting such sales on each specified website. Failure to comply with these restrictions will result in the immediate termination of Dealer’s account with VendorGrove.
Jurisdiction and Agreements: Any claims or disputes arising from the shipment of products described in this invoice shall be governed by the laws of the state of Florida. Agreements or understandings between VendorGrove and Dealer that are not explicitly stated in this invoice shall not be considered valid or enforceable unless they are in writing and signed by an officer of VendorGrove.
