1. How do I connect the device to the APP?

Firstly, tap on the connect icon at the top right corner on the home page, to enter the device searching page. You will see a list of devices which is close to your mobile phone. Tap on the corresponding device to connect. If you can’t find your device in the list,

1)Please make sure your Bluetooth is turned on your mobile phone and your device is powered on and is close enough to your mobile phone.

2)Check the connection icon on the device to make sure it is not connected by other mobile phone. If the icon shows connected, please disconnect it from other mobile phone then try again. Note: For iOS, after removing the device connection on APP, please go to your phone Settings>Bluetooth, under “MY DEVICES”, tap on the “i” icon on the right side of your device name and then tap on “Forgot This Device”. This step is necessary and very important, failing to do so, you cannot connect the device on APP again and you cannot find the device using other phones as well.

If it still doesn’t work, please try switching off your phone’s Bluetooth and then switch on again or try restarting your mobile phone.

2. Both device and APP showing connected，but why the system doesn’t prompt for “Pairing Request”?

Sometimes the system doesn’t prompt for pairing automatically, or sometimes we may have pressed on “Cancel” accidentally when the prompt pops up. This may result in some of the functions and data synchronization not working properly. Do try the following if you encounter this:

1)Terminate the APP and then turn off the Bluetooth on your mobile. Turn on the Bluetooth again and launch the APP, then the APP should connect with the device automatically and the “Pairing Request” prompt should pop up in a while. Please tap on the “Pair” to complete the pairing.

2)If the APP doesn’t connect automatically, please connect manually. If you facing problem to connect, please refer to Question#1

3)If it still doesn’t work, please try switching off your phone’s Bluetooth and then switch on again or try restarting your mobile phone

3. Do I have to keep the device connected with APP while using this device?

Features such as pedometer, heart rate & sleep monitoring, and workout tracking can work without your phone. The data will be stored on the device and will be sync-ed to APP once it is connected.

For alarm clock and schedule reminder: the device need to be connected while we are adding or editing the alarm settings. Once the new alarm settings is saved to the device, it can work without connecting to APP.

For incoming call alerts, notifications, connection GPS, weather (available only in selected models), find my phone, find my device features, the device need to be connected and we need to make sure the APP is running in the background (For Android users, please do the necessary settings accordingly to make sure the APP won’t be restricted by the power saving mechanism on the phone or restricted by other 3rd party app.)

4. How do I synchronize the data from the device to the APP? What should I do if synchronization fails?

1)Once the device is connected with APP, the data will be synchronized automatically. Please wait until the synchronization completed then only continue with other operations to avoid failure in data synchronization

2)If data synchronization failed, please terminate the APP and re-launch the APP again. If it still doesn’t work, please try switching off your phone’s Bluetooth and then switch on again or try restarting your mobile phone

5. Do I need to wait until the battery is fully drained to recharge it?

Please charge the device when the battery level is low in order to avoid the device from automatically powering off. Please charge the device as soon as possible or the data stored on the device will be lost when the battery is totally flat.

6. Why are my steps not being recorded by the pedometer when I started walking?

To filter off unintended moves, we have set a minimum of 15 continuous steps (without pause for more than 1.2sec between each step) to be qualified as valid step count. So, it will start counting only after the initial 15 steps.

7. No sleeping data? Data not accurate?

1)The device will record the sleeping data from 8pm until next day 12pm. Typically the device will record sleeping within 30min after lying down, and stop recording only when excessive movements detected as wake up. So, there will be no sleeping data if we check on the device or APP right after we wake up. Only when there is enough movements to fulfill the “wake up” criteria, then only the sleeping data will be available on device, and subsequently synchronized to APP. (There will be no sleeping data if the device is not put on properly on wrist)

2)Sleeping data cannot be estimated very accurately just by monitoring heart rate and movement as some actions also have very similar characteristics as sleeping. For example, if sitting still on bed and reading for 2 hours before sleeping, this 2 hours is likely to be deemed as sleeping. Similarly, if watching TV on bed for 2 hours after wake up in the morning, this 2 hours is likely to be deemed as sleeping too.